Texas Consumer Complaint & Recovery Fund Notice

Proper Lending Group, LLC, powered by Zero Point Mortgage, is led by CEO and Principal Loan Officer Dominick Ertmann (NMLS #1216108) and is licensed and regulated by the Texas Department of Savings and Mortgage Lending.

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Consumers wishing to file a complaint against a mortgage banker or a licensed mortgage banker residential mortgage loan originator should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, Texas 78705. Complaint forms and instructions may be downloaded and printed from the department’s website at www.sml.texas.gov or obtained by calling the department’s toll-free telephone number at 1-877-276-5550.

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A toll-free consumer hotline is available at 1-877-276-5550. The department maintains a Recovery Fund to make payments of certain actual out-of-pocket damages sustained by borrowers caused by acts of licensed mortgage banker residential mortgage loan originators. A written application for reimbursement from the Recovery Fund must be filed with and investigated by the department prior to the payment of a claim.

 

For more information about the Recovery Fund, please consult the department’s website at www.sml.texas.gov.